Shipping is included with all purchases from the INC Shop. All of our furniture is made to order and requires at minimum an eight to sixteen week lead time. INC furniture is delivered via our partnered white glove service providers to ensure the best delivery possible. Furniture White Glove Delivery includes inside delivery and the removal of all packaging materials. White Glove delivered items require 3-10 days of handling time prior to transit time which may be 10 to 14 business days. Damaged items should be refused upon delivery. International shipping is not currently available.
All of our furniture purchases are final sale and not eligible for refunds or exchanges. We stand behind our product and insure against any damage or defects. Damaged items may be returned and will be replaced for the same item. The average time for replacing an item is twenty weeks. Repairs to damaged items will be considered on an individual basis.