Shipping is included with all purchases from the INC Shop. All of our furniture is made to order and requires at minimum an eight to sixteen week lead time. INC furniture is delivered via our partnered white glove service providers to ensure the best delivery possible. Furniture White Glove Delivery includes inside delivery and the removal of all packaging materials. White Glove delivered items require 3-10 days of handling time prior to transit time which may be 10 to 14 business days. Damaged items should be refused upon delivery. International shipping is not currently available.
Returns & Exchanges
All of our furniture purchases are final sale and not eligible for refunds or exchanges. We stand behind our product and insure against any damage or defects. Damaged items may be returned and will be replaced for the same item. The average time for replacing an item is twenty weeks. Repairs to damaged items will be considered on an individual basis.
Terms & Conditions
This INC Web Site is offered and available to users who are 18 years of age or older. By using this INC Web Site, you represent and warrant that you meet the foregoing eligibility requirement. If you do not meet this requirement, you must not access or use the INC Web Site.
Terms of Sale
CHANGING OR CANCELLING AN ORDER
To cancel a recent order please contact our concierge via phone (212) 673-1695 or email email@example.com as soon as possible. We will make every effort to accommodate your request. Our system is designed to fulfill orders as quickly as possible. As such, we are unable to cancel or change requests after 24 hours.
All of our furniture is made to order and requires at minimum an eight to sixteen week lead time.
We accept Visa, MasterCard, American Express.
Sales Tax is collected on products shipped only in states where we have a physical presence. Currently this only includes New York. In certain states, we are also required to charge tax on shipping charges. Shipments within the greater New York City area are subject to state, local and district sales tax. Shipments outside New York City but within New York are subject to the state sales tax rate only.
Use of Content
You agree that you will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame in another web page, use on any other web site, transfer or sell any pages, information, software, lists of users, databases or other lists, content, material, products or services provided through or obtained from the INC Web Site, or any portion thereof. You agree that you will not use the INC Web Site in any manner, which could damage, disable, overburden, or impair the INC Web Site or interfere with any other party's use and enjoyment of the INC Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the INC Web Site.
Except with the written permission of INC Shop, you agree that you will not access or attempt to access password protected, secure or non-public areas of the INC Web Site. Unauthorized individuals attempting to access prohibited areas of the INC Web Site may be subject to prosecution.
Except with the advanced, written permission of INC Shop, you agree that you will not create links from any web site or web page to any page within the INC Web Site with the exception, subject to the conditions of this section, of the INC Web Site homepage (the "INC Web Site homepage"). The origin of any such link to the INC Web Site homepage must be accompanied by a clear and prominent attribution indicating that the link is connected to the INC Web Site. For example, prominently positioning the "INC Shop" name such that there is clear association between the name and the destination of the link is acceptable. However, you agree that you will not juxtapose the "INC Shop" name or link with your name or any other material(s) in a manner which might give rise to any erroneous conclusion that there is any affiliation or association between INC Shop, on the one hand, and you or any other person or entity, on the other hand. You agree that if INC Shop, in its sole and unfettered discretion, requests in writing that you remove any links to the INC Web Site, including without limitation the INC Web Site homepage, you will promptly do so. You agree that you will not employ any technology that results in the placement of content from the INC Web Site in a frame and/or a reduced browser window or pop-up window and/or any other display mechanism that changes the INC Web Site from how they would appear if a user accessed the INC Web Site by typing its URL into the location bar of a typical Web browser program.
You agree that INC Shop may in its sole discretion and at any time terminate your access to and use of the INC Web Site, or any part thereof, with or without notice.
Any use of the INC Web Site with your username and password will be deemed as being used by you. INC Shop is entitled to rely on the contact and other information that is supplied to us through your registration. Your registration is non-transferable and non-assignable.
By using the INC Web Site or otherwise contacting INC Shop, you consent to receiving emails and/or telephone calls from INC Shop. You must always provide accurate, current and complete information to INC Shop when contacting INC Shop.
The Company reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
By using the INC Web Site, you agree to indemnify, defend and hold harmless INC Shop its employees, directors, partners, affiliates, subsidiaries and suppliers from any and all claims or damage, including attorneys’ fees, arising out of or related to: (1) content you choose to submit, post or transmit through the INC Web Site; (2) your use of or connection to the INC Web Site; (3) your violation of these Terms or Use; or (4) your violation of any rights of another.
For the avoidance of doubt, the trademarks, trade names and service marks (the "Marks") displayed on the INC Web Site are the property of INC Shop or other third parties. Users are not permitted to copy or otherwise use these Marks without the prior written consent of INC Shop or such third party which may own the Mark. The following list of Marks owned by INC Shop is not exhaustive, and INC Shop may own other Marks not included here: [INC Shop, INC.NYC/SHOP].
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior express written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the INC Web Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
No Unlawful or Prohibited Use
As a condition of your use of the INC Web Site, you warrant to INC Shop that you will comply with all applicable laws, statutes, ordinances and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use the INC Web Site in any way prohibited by these terms, conditions and notices.
Links to Third-Party Websites; Disclaimer of Warranties and Liabilities
The INC Web Site may contain links to web sites operated by parties other than INC Shop. Such hyperlinks are provided for reference only. INC Shop does not control such web sites and is not responsible for their contents. INC Shop’s inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators. If you decide to access any of the third party sites linked to the INC Web Site, you do so entirely at your own risk.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE INC WEB SITE IS AT YOUR OWN RISK. THE INC WEB SITE AND ALL INFORMATION, CONTENT, SOFTWARE, PRODUCTS OR SERVICES PROVIDED ON OR THROUGH THE INC WEB SITE ARE PROVIDED ON AN "AS IS" BASIS. INC Shop EXPRESSLY DISCLAIMS, AND YOU HEREBY WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AND THOSE ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, EXCEPT TO THE EXTENT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. THE COMPANY ASSUMES NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MIS-DELIVERY OR FAILURE TO STORE ANY USER COMMUNICATIONS OR PERSONALIZATION SETTINGS.
INC SHOP MAKES NO WARRANTY THAT (I) THE INC WEB SITE WILL MEET YOUR REQUIREMENTS, (II) THE INC WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE INC WEB SITE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE INC WEB SITE WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE INC WEB SITE WILL BE CORRECTED. INC SHOP WILL NOT BE LIABLE FOR ANY FAILURE, DELAY, DIFFICULTY IN USE, INACCURACY OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THE INC WEB SITE, OR FOR THE INCOMPATIBILITY BETWEEN THE INC WEB SITE AND FILES AND THE USER'S BROWSER OR OTHER SITE ACCESSING PROGRAM. NOR WILL INC SHOP BE LIABLE FOR ANY OTHER PROBLEMS EXPERIENCED BY THE USER DUE TO CAUSES BEYOND INC SHOP’S CONTROL.
ANY MATERIAL VIEWED, DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE INC WEB SITE IS DONE SOLELY AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE VIEWING OR DOWNLOAD OF ANY SUCH MATERIAL.
IN ADDITION, THE INC WEB SITE PROVIDES A BROAD RANGE OF INFORMATION. AS A RESULT OF DIVERSE OPINIONS, THE STAFF OF INC SHOP MAY, FROM TIME TO TIME, PROVIDE INFORMATION WITH RESPECT TO SPECIFIC RECOMMENDATIONS THAT ARE DIFFERENT FROM THOSE TAKEN OR ISSUED BY ANOTHER SERVICE INC SHOP PROVIDES. Limitation on Liability
Modification of the INC Web Site
INC Shop (and/or its suppliers) reserves the right in its sole discretion to improve, modify, add to or remove any information or content appearing on the INC Web Site. INC Shop may discontinue or revise any or all aspects of the INC Web Site in its sole discretion and without prior notice.
INC Shop respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide the EG Copyright Agent (designated below) with the following information (the "DMCA Notice"), which is in accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"):
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the INC Web Site;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Send a letter detailing the above information to:
INC Shop 150 Varick St., 5th Floor New York, NY 10013 Phone: 212-673-1695
If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective. Please be aware that if you knowingly materially misrepresent that material or activity on the INC Web Site is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA. General
If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.
You agree that no joint venture, partnership, or employment relationship exists between you and INC Shop as a result of this Agreement or use of the INC Web Site. This Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of INC Shop’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the INC Web Site or information provided to or gathered by INC Shop with respect to such use.
Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and INC Shop with respect to the INC Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Company with respect to the INC Web Site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
All other feedback, comments, requests for technical support and other communications relating to the INC Web Site should be directed to: firstname.lastname@example.org.
Thank you for visiting the INC Web Site.
TYPES OF INFORMATION COLLECTED
The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc. You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly. Below are some examples of how such information might be collected and used.
INC may also collect non-personal data from visitors who browse the INC Web Site (often referred to as "clickstream" data), such as their IP address, the type of Web browsing software they are using, the web site they visited before linking to the INC Web Site and the web site they visit after leaving the INC Web Site.
Our email newsletter is used to communicate new product availability, store events, promotions, etc. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters. You may also receive updates from INC Shop via e-mail regarding your transactions with INC Shop and promotional material about INC Shop’s services. If you prefer not to hear from us you can opt out of e-mails. (See "Opting Out").
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to email@example.com, or via postal mail to INC Shop, 9 E 19th St, 9th Floor, New York, NY 10003. You may also contact us at (917) 673-1695. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
When you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, INC Shop cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we endeavor to maintain its security on our systems. By using the INC Web Site and the Internet in general, you may be subject to various risks, including among others eavesdropping, sniffing, spoofing, forgery, spamming, "imposturing", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, system contamination including without limitation, viruses, worms, Trojan horses, causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer and other forms of activity that may be considered unlawful. Information (including registration information, passwords and content) received or delivered or intended to be made available on and through the INC Web Site may be subject to these and other security or privacy hazards or may not reach its destination or reach an erroneous address or recipient. The INC Web Site is not different than other websites in this respect. Without limitation of the foregoing, although we take seriously the security of all customer accounts and other personal and non-personal information associated with our visitors and participants, due to the open communication nature of the Internet, we cannot guarantee that your account will be free from unauthorized access by third parties.
Links and affiliates
How to contact us